Uraneko Support

Last updated: October 1, 2026

Contact

Include the app version, device model, operating-system version, and the action that caused the problem. For a purchase or paid-credit issue, also include the Purchase support ID shown in Settings. If it is no longer available after reinstalling the app, include the store order number from the purchase receipt instead. Do not email your reading question, birth date, authentication credentials, store password, or payment credentials.

Restore a purchase

Select “Restore purchases” from the paywall or Settings. Uraneko reconciles eligible subscription entitlements and previously purchased top-up points returned by the same Apple ID or Google account. A consumed Android one-time purchase may require purchase support if the store no longer returns it automatically.

Cancel a subscription

Cancel through Apple App Store or Google Play subscription settings. Deleting Uraneko does not cancel a subscription.

Delete data

If you cannot use the app, open the account deletion page and verify with the same Apple or Google account you used in Uraneko to request deletion of your account and associated data. You do not need to reinstall the app. The receipt shows Uraneko data deletion separately from removal of the sign-in provider’s authorization and lets you resume unfinished work. If we cannot automatically remove an earlier authorization, we explain how to remove it in the provider’s account settings. Cancel subscriptions separately through your store. The Privacy Policy explains retained purchase and security records.

Use the single “Delete my data” action in Settings to delete Uraneko’s managed local profile and history and the server profile, chat and readings, memory, notification settings, and usage data for the signed-in person. Deleting the app alone removes only its local app copy. Neither action signs you out of Apple or Google or guarantees removal of provider or operating-system sign-in state. Uraneko’s verified purchase ledger and paid balance are retained under a pseudonymous customer ID for refunds, duplicate-grant prevention, and restoration. Store purchase records and data already sent to an AI provider or PostHog are also not erased automatically and remain subject to their retention policies. Include your Purchase support ID if you contact us about identifiable external data.